7-DAYS RETURN POLICY

At On, we strive to ensure your satisfaction with every purchase. If you are not fully satisfied with your item, you can return it within 7 days of purchase, subject to the following conditions:

  • Original Condition:
    •
    • The item must be unworn, unwashed, and in its original condition.
    • All tags, labels, and packaging must be intact.
  • Proof of purchase:
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    • A valid receipt or invoice must be provided
  • Exclusions:
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    • Final sale items, promotional items, discounted items are not eligible for returns
    • Items showing signs of wear, damage, or alteration cannot be returned
  • Method of return:
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    • Returns can be made by messaging our Personal Shopper, who will provide you with return details.
    • Shipping costs are the responsibility of the customer unless the item is due to an error on our part.